We want to make you aware of a software limitation in RENTAL GUARD and what we are doing about it. Over the past several months some rental companies experienced problems reporting thefts to RENTAL GUARD. The problem is due to the server timing out before the person is able to complete the report. This issue has been addressed temporarily by extending the time before the server times out. A more permanent fix will be completed later this year.
We are sorry for the frustration that this issue has caused some of our members. We make the following recommendations.
- Complete the report in one go, and in less than 120 minutes. Do not leave the browser open pending submittal of the theft report. This will result in a complete loss of all the data you have entered.
- Have the necessary materials ready before you start the report including a description of the event, list of equipment, insurance contact information, and police contact (if applicable).
- Double check that all the required fields were filled out. If you do not have certain required information, like the value of the lost item, enter “NA” in that field.
- If you still encounter problems, send us all the information to the PERG Manager and we will get the report submitted within 24 hours.
We have had several reports of doctored certificates of insurance (please see Evolution of Renting with Intent to Steal, in this Newsletter). We strongly urge all RENTAL GUARD users to submit a Questionable Customer Alert any time you turn down a client due to suspicion of criminal intent. Shutting the door on theft-by-rental incidents is our only path to decreasing these attacks.
RENTAL GUARD is the central industry-wide depository for theft information. Regardless of what other channels you use, we strongly urge all rental companies to use RENTAL GUARD for:
- Watch list (names associated with suspected or actual criminal activity)
- Theft reports (your best chance of recovering gear and preventing it from being resold)
- Report Questionable Customers
- Make Inquiries about New Customers
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